Privacy Policy

1. Information you give us

• Account details: your mobile number, name, username and date of birth.
• Identity verification, if you choose it: we use UIDAI’s official Aadhaar OTP process through our verification provider. We store what UIDAI returns: your verified name, date of birth, gender, photo and address (including care-of), the offline KYC share code, and hashes of your linked mobile and email. We never store your full Aadhaar number, only a masked reference.
• Community requests: the documents you upload, which can include a government ID, so that our team can verify the request.
• Optional profile details: email address, home area, bio, photo, education and work details.
• Content: your posts, comments, reels, messages, photos, videos and voice notes. Messages can be read by our systems so that we can deliver them and act on reports; they are not end-to-end encrypted.

2. Information collected automatically

• Location: see section 3.
• Device: a notification token, a device identifier and your phone’s operating system.
• Usage: when you open and use the app.
• Security: your IP address when you request a sign-in code, and your browser or device details when you accept our declaration.

3. How your location is used

• We use your precise location while you use the app, to sort your feed, show nearby communities and requests, and put the right place on what you post.
• While the app is open, your location is saved about once a minute so that safety alerts raised near you can reach you. On the safety map other members see only a rounded area and distance, with no name.
• If you raise a safety alert, your live location is shared with the verified members who are alerted and those who respond, until the alert ends.
• While an alert you raised is active, your location keeps updating with a notification showing, even if you switch apps or lock your screen. If you close the app completely, updates stop. HugeApp does not track your location in the background at any other time.
• If you raise an alert with the power button while the app is closed, we send the last location your phone has, once. The power-button alert is off unless you turn it on in Settings.
• If you accept someone else’s alert, your location is shared with that person while you are helping.

4. Microphone and safety recordings

• The microphone is used only when you record a voice message or raise a Women’s Safety alert.
• A Women’s Safety alert records audio, encrypted on your phone before it is sent to us. Nobody in the app can play it. Only authorised members of the HugeApp team hold the key, and every access is permanently logged with the person, the time and the reason.
• Recordings are deleted automatically 90 days after they are made.

5. How we use your information

• To run the service: your feed, posts, communities, messages, identity verification, notifications and safety alerts.
• To keep the platform safe, and to investigate reports of misuse.
• We do not sell your personal data, and we do not share it with advertisers.

6. Who receives your information

• Other members: your name, username, photo and what you post are visible in the app. During a safety alert, your location is shared as described in section 3.
• Supabase: stores our database and files on cloud servers in Australia.
• MSG91: receives your mobile number to send sign-in codes.
• Sandbox (sandbox.co.in) and UIDAI: receive your Aadhaar number and OTP to verify your identity. We do not keep the full number.
• Google: Firebase delivers notifications, including their text. Google Translate receives the text of posts to translate them between English and Hindi. Google Fonts may receive your IP address.
• OpenStreetMap: receives coordinates and places you search for, to find place names and show maps, along with your IP address.
• Resend: receives your email address if we email you.
• Authorities: we may disclose information if the law or a court order requires it, or to prevent serious harm.

7. How we protect your information

Data is encrypted in transit and at rest, and access is limited through account-level rules on our database. No system is perfectly secure; if you believe your account has been misused, write to us straight away.

8. How long we keep it

We keep your information while your account is active. Safety recordings are deleted after 90 days. Records of safety alerts may be kept longer where they are needed as evidence. When you delete your account your information is removed, and backups are cleared within 30 days.

9. Your rights

You can view and correct your information in the app. You can delete your account and information at any time from Settings or at hugeapp.in/delete-account. You can withdraw consent by deleting your account, and you can raise a grievance by writing to support@hugeapp.in.

10. Age

HugeApp is only for people aged 18 and over. If we learn that an account belongs to someone younger, we will close it.

11. Changes

We may update this policy. We will post the new version here with a new effective date, and ask you to accept again in the app if the change is significant.

12. Contact

Questions about privacy? Email support@hugeapp.in.